Return Policy

Swag House Store

At Swag House Store, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, you may request a return under the following terms:

1. Return Period

Customers may request a return within 30 days of delivery.

2. Eligibility for Returns

To qualify for a return:

  • Item must be unused, unworn, and in original condition
  • Must include original packaging, tags, and accessories
  • Product should not be damaged due to misuse

3. How to Request a Return

To initiate a return:

  • Email us at: support@swaghouse.net
  • Provide:
    • Order Number
    • Product Name
    • Reason for return
    • Photos (if damaged/defective)

 Returns must be approved before shipping back

4. Return Shipping

  • Customer is responsible for return shipping costs
  • Free return in case of:
    • Damaged product
    • Wrong item received

5. Refund Policy

  • Refunds are processed after inspection of returned item
  • Approved refunds will be issued to the original payment method
  • Processing time: 5–10 business days

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 7 days of delivery
  • We will offer:
    • Replacement OR
    • Full refund

7. Non-Returnable Items

Returns will not be accepted if:

  • Item is used or damaged by customer
  • Returned after 30 days
  • Missing original packaging

8. Cancellations

Orders can be canceled within 12 hours of placing the order.
After processing, cancellations may not be possible.

9. Contact Information

Swag House Store
Website: www.swaghouse.net
Email: support@swaghouse.net