Refund policy
Swag House ("we," "us," or "our") operates the website swaghouse.net. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
Information We Collect
When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and browsing behavior on our site. We collect this information using cookies and similar technologies.
When you make a purchase or create an account, we collect your name, email address, shipping address, billing address, phone number, and payment information. Payment details are processed securely by Shopify Payments and are not stored on our servers.
How We Use Your Information
We use the information we collect to process and fulfill your orders, communicate with you about your purchases and account, send you marketing emails if you have opted in, improve our website and customer experience, detect and prevent fraud, and comply with applicable laws and regulations.
Sharing Your Information
We share your personal information only with the following parties as necessary to operate our business: Shopify (our e-commerce platform), payment processors (Shopify Payments, PayPal, Affirm), shipping carriers (UPS, FedEx, USPS) for order fulfillment, Klaviyo for email marketing (only if you opt in), and Judge.me for product review collection.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Cookies
Our website uses cookies to remember your cart contents, track your browsing session, analyze website traffic through Google Analytics, and serve relevant advertisements if you have visited our site previously. You can disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
Data Retention
We retain your order information for as long as necessary to fulfill your purchase, provide customer support, and comply with our legal obligations. If you request deletion of your account, we will remove your personal data within 30 days, except where retention is required by law.
Your Rights
You have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, opt out of marketing communications at any time, and request a copy of your data in a portable format.
To exercise any of these rights, contact us at info@swaghouse.net or call 833-399-3837.
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act. You have the right to know what personal information we collect and how it is used, request deletion of your personal information, and opt out of the sale of your personal information. We do not sell personal information as defined under the CCPA.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it promptly.
Security
We use industry-standard SSL encryption to protect your personal information during transmission. Our website is hosted on Shopify's secure platform, which is PCI DSS Level 1 compliant — the highest level of payment security certification.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at:
Swag House 2106 House Ave Suite 665, Cheyenne, WY 82001 Email: info@swaghouse.net Phone: 833-399-3837
Last updated: April 2026